Switchboard

For operational emergencies or if you know the name of the person you are calling:

Switchboard

+44 118 949 9000

Fax
+44 118 986 9450

Contact form

We kindly request that you contact us via our support portal instead of calling or using the form on this page.

Note that we cannot answer general meteorological questions, or questions relating to operational weather forecasts in any given country. We recommend that you contact the Local Weather Services of your country. View list of WMO members.

To ensure a timely response please use the ECMWF Support Portal for messages about:

  • your username, email, password, or token
  • permissions to access ECMWF products or services
  • software or computing
  • charts or data
  • scientific or technical issues
  • operational matters

ECMWF Support Portal

If you would like to use an image that is available on the public area of our website (i.e. you didn't have to log in to view the image) and it is an ECMWF-owned image, you do not need to ask for permission. Please read our terms of use regarding 'Access to and use of public content'.

Please add a screen shot, code file, or log file if relevant.
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png txt csv.

 

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
Image CAPTCHA
Enter the characters shown in the image.

*if a message at the top of the page indicates that the form has reached its maximum daily submission limit, please use our Support Portal.

Need help or support?

Visit our support portal